Customer Relationship Management (CRM) software is designed to take control of your business processes to improve how you interact with your customers and how you manage your data and analysis. CRM systems are a way to better manage your relationships with customers by streamlining your processes, centralising customer information, providing analysis, and enabling responsive customer service.
The right CRM solution can help companies improve marketing, sales, service engagement, drive efficiency and improve customer experience. Microsoft Dynamics CRM helps you make every customer engagement an intelligent one, so you can market smarter, sell effectively, and deliver amazing customer experiences anywhere. Dynamics CRM helps companies by building long-term customer relationships that are:
Delivered in the cloud, on-premise, or as a hybrid combination, Dynamics CRM can help your organisation to reduce costs, increase profitability, automate business processes, enhance your customer relationships and satisfaction, and, ultimately, deliver return on investment (ROI).
Microsoft Dynamics CRM, the world’s leading and most innovative CRM, is used by over 40,000 companies and 4.4 million people worldwide for one simple reason - it is designed to deliver value to your business.
A series of exclusive productivity tools across sales, marketing, and customer service can enhance the way you do business. Dynamics CRM’s unique ability to extend and scale, allows companies to choose the right solutions for them, according to their needs and means.
Microsoft Dynamics CRM empowers organisations by giving them a choice in deployment. A flexible technology platform means that Microsoft Dynamics CRM’s full capabilities are realised regardless of whether it is deployed in the Cloud, as an On-premise solution, or as a Hybrid deployment – and only Microsoft offers the flexibility to migrate from one deployment model to another.
Did you know that 80% of the Fortune 500 are using the Microsoft Cloud? While many businesses are initially drawn to the cloud by cost savings, but really, it’s the business agility, reduced IT complexity and efficiency that often makes the difference for organisations when opting for the Cloud. As the fastest method of deployment, the Cloud is often the ideal choice for small businesses who don’t have their own hardware.
Dynamics CRM Online is a Microsoft hosted solution and offers the following benefits:
An on-premise Dynamics CRM solution is installed on your own server and gives you complete control of your database in house. This has been the traditional method of CRM implementation and can achieve the highest efficiency for local users as it is not dependent on your internet connection. This method can also provide for more flexibility and control than a Cloud based deployment as you are in complete control of your data, have no limitations as to what code you can run on the server, and can control how updates are handled.
A hybrid development combines the best of both Online and On-Premise solutions. You purchase the licences from Microsoft but host the solution with a local, certified Dynamics partner.
Benefit from an online environment with:
But, also, reap the benefits associated with an on-premise solution:
Microsoft Dynamics CRM’s intelligent sales capabilities help sales team convert leads to revenue more effectively. CRM provides essential tools to the sales personnel, to focus on the right customers priorities, close deals faster, and build a trusted relationship with them by engaging in a personal and relevant way.
Utilise Microsoft Dynamics CRM to increase your chances of marketing success, through tools like marketing calendar, workflows, campaign design, budgeting, email marketing, nurture campaigns and much more. Typically, most customers that contact you are already 57% through the buying cycle. It is imperative that today’s marketers be agile and adopt new approaches to ensure they are part of customers’ buying decisions.
Microsoft Dynamics CRM helps streamline customer service operations, giving customer support teams the tools they need to deliver intelligent and superior service from one consolidated view. It has become more important than ever to provide excellent service to win and retain customer loyalty. Today’s customers are more informed and more connected than ever before.
Field service delivers end to end customer centric experience. Field Service lets companies respond to service requests generated by customers.
By automatically optimize schedules, and reallocating resources quickly during escalations, you can now improve first-time fix rates, and simplify dispatch for field service companies; thus resulting in more satisfied customers, lower costs and higher revenues.